Popular Articles
Update the license count
This short guide is designed to help you increase or decrease the number of licenses in your tenant. Here we describe step by step all the actions you need on the portal. 1. Go to the website https://portal.o365hq.com/ and log in using your work ...
Recommended steps to take if an account is compromised
Recommended steps to take if an account is compromised: Reset the user's password immediately. Do not communicate the new password through email to the end user. Enable Multi-Factor Authentication (MFA) to prevent compromised accounts, especially for ...
How to send an email as an attachment
Sometimes for troubleshooting purposes, you may need to forward an incoming email to someone as an attachment instead of resending the text of an email or copying and pasting email text. Or you may want to attach an email to a new message and send ...
How to Open and Use a Shared Mailbox in Outlook on the Web
Introduction Shared mailboxes in Outlook on the web provide a fantastic way for teams to collaborate on emails and manage shared tasks without the need for individual logins. This guide will walk you through the steps of opening and using a shared ...
Service Layer Agreement (SLA)
Understanding Our SLA: Prioritizing Client Support Tickets In our commitment to providing top-tier support to our clients, we have established a Service Level Agreement (SLA) that categorizes and prioritizes tickets based on urgency and impact. This ...