How to Open and Use a Shared Mailbox in Outlook on the Web
Introduction
Shared mailboxes in Outlook on the web provide a fantastic way for teams to collaborate on emails and manage shared tasks without the need for individual logins.
This guide will walk you through the steps of opening and using a shared mailbox in Outlook on the web.
Prerequisites
Ensure you have access rights to the shared mailbox. Your IT administrator typically sets this up.
You must have an active Office 365 subscription or be part of an organization that uses Outlook on the web.
Step-by-Step Guide
Accessing the Shared Mailbox
Sign In: First, sign in to your Outlook account on the web at https://outlook.office.com.
Open the Shared Mailbox:
On the Outlook main page, click on your profile icon in the top-right corner.
Select 'Open another mailbox' from the dropdown menu.
Enter the email address of the shared mailbox and click 'Open'. The shared mailbox should open in a new tab or window.
Using the Shared Mailbox
Reading Emails:
The shared mailbox functions similarly to your personal mailbox. You can read, search, and organise emails as usual.
Sending Emails:
To send an email from the shared mailbox, compose a new email.
In the 'From' field, you will see your email address. Click on it and select the shared mailbox email address. If it's not listed, choose 'Other email address' and enter the shared mailbox address.
Write your email and send it as you normally would.
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