FAQ
Migrating your MFA (Multi-Factor Authentication) and SSPR (Self-Service Password Reset)
Migrating your MFA (Multi-Factor Authentication) and SSPR (Self-Service Password Reset) policy settings to the Authentication methods policy in Microsoft Entra ID is a crucial step to streamline and enhance your security management. Here's a detailed ...
How to enroll your macOS device with a Company Portal
A few important things before we begin Your device must be running macOS 11 or later. During installation and enrollment, you might be prompted to allow Company Portal to use confidential information that's stored in your keychain. These prompts are ...
How to Record Steps to Reproduce a Problem on Windows
If you encounter an issue on your Windows computer, you can use the Steps Recorder tool to document and share the problem with support teams. Here’s a simple guide to help you record and send the steps leading to the problem: Using Steps Recorder 1. ...
Service Layer Agreement (SLA)
Understanding Our SLA: Prioritizing Client Support Tickets In our commitment to providing top-tier support to our clients, we have established a Service Level Agreement (SLA) that categorizes and prioritizes tickets based on urgency and impact. This ...
IT Partner Contacts
Communication Channels Email sales@itpartner365.com for sales-related questions and for purchasing additional seats for your subscriptions. Call our company line at +1-855-700-0365 (toll-free). Email support@o365hq.com for support-related questions ...
How to create a new Outlook Profile
Exit Outlook. In Control Panel, click or double-click Mail. Where is Mail in Control Panel? Mail appears in different Control Panel locations depending on the version of the Microsoft Windows operating system, Control Panel view selected, and whether ...
Recommended steps to take if an account is compromised
Recommended steps to take if an account is compromised: Reset the user's password immediately. Do not communicate the new password through email to the end user. Enable Multi-Factor Authentication (MFA) to prevent compromised accounts, especially for ...
Update the license count
This short guide is designed to help you increase or decrease the number of licenses in your tenant. Here we describe step by step all the actions you need on the portal. 1. Go to the website https://portal.o365hq.com/ and log in using your work ...
How to Open and Use a Shared Mailbox in Outlook on the Web
Introduction Shared mailboxes in Outlook on the web provide a fantastic way for teams to collaborate on emails and manage shared tasks without the need for individual logins. This guide will walk you through the steps of opening and using a shared ...
Open and use a shared mailbox in Outlook
A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared ...
SARA manual
Where to get https://www.microsoft.com/en-us/download/details.aspx?id=100607 How to install Just execute the executable file and press I Agree and Next till it is installed. Available SARA options Microsoft Teams – Fix problems with Teams Meeting ...
How to send an email as an attachment
Sometimes for troubleshooting purposes, you may need to forward an incoming email to someone as an attachment instead of resending the text of an email or copying and pasting email text. Or you may want to attach an email to a new message and send ...
How to enable an archive mailbox
In the new Exchange admin center, navigate to Recipients > Mailboxes. In the list of mailboxes, select the user to enable their mailbox for archive. In the flyout pane, select Others, and under Mailbox archive, select Manage mailbox archive: On the ...